Samsung · Washer
UE / UB
Unbalanced load
What causes it
Load shifted to one side; if it repeats every cycle, often worn suspension springs.
What to check before calling
- ✓Redistribute the load evenly around the drum and restart the cycle.
- ✓Avoid washing a single bulky item (comforter, pillow) alone — add a towel or two to balance it.
What happens when you call us
If those checks don't clear the UE / UB code, it's usually a sign of a failed part rather than something to keep resetting. A technician runs a full diagnostic on your washer, confirms the cause, and quotes the repair before any work starts. The $89 service call is waived if you go ahead with the repair, and parts and labor are covered by our 90-day warranty on parts & labor.
Still showing UE / UB?
Same-day diagnosis and repair across Las Vegas, Henderson, and Summerlin. $89 service call, waived with repair.
Other Washer Error Codes
Not seeing UE / UB, or want to compare it against a different code on the display? Here's what these other common washer codes mean.